What should I expect working with Boyd Technologies?

We've created a simple and easy to understand Customer Journey for our partners - so that you know exactly what to expect when you work with us.

  1. INFORMATION GATHERING
  2. PROPOSAL & NEGOTIATION
  3. PRE-VALIDATION
  4. VERIFICATION
  5. VALIDATION
  6. ON-BOARDING
  7. COMMERCIAL ENGAGEMENT

INFORMATION GATHERING

Almost all of our customers start working with Boyd Technologies somewhere in the design phase of their product development life cycle. As such, projects come to us in various forms of readiness for verification and validation, and eventually commercial production.

In order to appropriately identify the scope of work that needs to be done we begin with a robust information gathering effort. During the information gathering stage of our journey, we try to gather as much existing information about you and your product as we can. This includes, but is not limited to:

  • Product Samples
  • Engineering Drawings
  • Part Specifications
  • Bill of Materials (Supplier specifications)
  • Packaging Specifications (pouches, cartons, cases)
  • Three Year Volume Estimates (including required price brackets)
  • Target Transfer Price
  • Testing & Inspection Requirements (Biocompatibility, first article inspection, etc.)
  • Project Timeline & Critical Milestones

PROPOSAL & NEGOTIATION

As soon as the Information Gathering stage is complete, we can begin our process of creating a proposal for you. This takes approximately one or two weeks depending on the complexity of the project and various inputs we need to gather from third parties, such as quotes for testing, raw materials, and packaging.

Following that, we will craft a proposal for you that lays out your project scope and budget. The proposal will look something like this: Sample Proposal.

Once you have reviewed the proposal and decided to move forward with Boyd Technologies, we will ask for an initial Purchase Order to begin our work. In some cases, we also execute a Manufacturing Services Agreement which further clarifies the terms of our partnership.

At this point, we will ask for your initial purchase order to initiate the start of the project. Once we receive the purchase order, we will schedule a project kick-off call with you.

PRE-VALIDATION

Our commercial engagements begin with the pre-validation stage. During this stage, we prepare our projects to move into our formal design control phases: verification and validation, which will occur after pre-validation.

During pre-validation, we focus on three areas - material sourcing, product design, and feasibility trials. We use an iterative process to determine the inputs that will impact product form and function. This process is customer-centric, and it varies in both time and complexity based on each product and application.

The results of our pre-validation work are important inputs into our design control documentation which includes work instructions, part specifications and drawings, risk assessments (FMEA), verification and validation protocols, and a validation master plan. The result of pre-validation is a product that meets both form and functionality requirements and is properly designed for manufacturability.

All projects in the pre-validation, verification, and validation stages are equipped with

  • an assigned engineer to act as the project lead
  • weekly project conference calls
  • weekly project reporting

VERIFICATION

Design control begins during our Verification stage. During this stage we will establish the operating parameters we will use for the product's validation. This work is accomplished through two types of production trials - Edge of Failure and Design of Experiment.

Edge of Failure (EOF)

During our EOF trails we will determine the minimum and maximum values of operating parameters with specified materials, including but not limited to tension, speed, heat, etc.

Design of Experiment (DOE)

After EOF is completed, we will conduct DOE trials. During our DOE trials, we will test the process input parameters and their interactions in order to optimize output. We will also test and inspect product requirements that will be used in regulatory filings such as seal strength, bio-compatibility, accelerated aging, moisture-vapor transmission rate, wear time, etc.

All projects in the pre-validation, verification, and validation stages are equipped with

  • an assigned engineer to act as the project lead
  • weekly project conference calls
  • weekly project reporting

VALIDATION

After verification is complete, we will begin validation which is the final stage of product development. During this stage, we will validate any new equipment we have installed, as well as the tolerances of all manufacturing equipment, and finally the ability of our process and equipment to produce the product consistently. This work is conducted through qualification trials - Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).

Installation Qualification (IQ)

During (IQ) we exhibit that new equipment is working correctly and able to produce the desired product.

Operational Qualification (OQ)

During OQ we test all tolerances of our manufacturing equipment with 95% confidence and 90% reliability. We challenge the upper and lower limits on our process parameters using minimum lot sizes of 32 and sample sizes of 29.

Performance Qualification (PQ)

During (PQ) we validate that the defined process will consistently produce acceptable product under normal operating conditions. We will produce three production runs to show consistency based on ASQ sampling tables. We consider a production run either a defined lot size or one full day of production.

ON-BOARDING

Following validation, we begin the process of transferring products into commercial production. This begins with our on-boarding stage which lasts 90 days from the completion of our Performance Qualification (the end of Validation). During the on-boarding stage, we take extra time to introduce you to our way of working and all of the appropriate points of contact.

We begin our on-boarding process with an on-boarding conference call. During this call, we walk you through our way of working and introductions to our support team. This includes information on Order Fulfillment as well as Support (Customer Support, QA, etc.).

Following our kick-off call your, Point of Contact (POC) will stay in close touch to make sure our commercial engagement is now going smoothly. Your POC will arrange monthly check-in calls each month for the first three months of our commercial engagement. After that, we will transition into recurring business review meetings that typically occur once or twice a calendar year.

COMMERCIAL ENGAGEMENT

Once our on-boarding is complete and our commercial engagement is underway, we aim to continuously deliver our services in a way that fosters a positive experience at every stage of the journey for years to come.

In addition to our delivery of services we feel we have a responsibility as your partner to help you stay in front of industry best practices and innovative new technologies. As such, we take a proactive role in sharing insights and relevant thought leadership with you throughout the year.

We will also pursue customer marketing and advocacy initiatives, that you approve, as an opportunity to showcase your products and our partnership. Examples of these collaborations include testimonial quotes, case studies, and referrals.

Ultimately, we aim to turn you into a net promoter who will continue to grow together with us and promote our services to like-minded partners.